Returns and Refunds Policy

Every Duty Station Designs product is personalized and made to order. All custom orders are final sale. We do not accept returns, exchanges, or refunds for changes of mind, except where required by law.

Proof Approval

Before printing, we provide a digital proof for your review. Your order includes two complimentary revisions, and production begins only after you approve the design.

Please carefully review all names, ranks, dates, duty stations, spelling, and design details. Approval confirms that the design is ready for production. Errors included in an approved proof are not eligible for a free replacement or refund. Changes after approval may require a paid replacement.

If the finished product differs from the approved proof because of a production error, please contact us so we can arrange a replacement at no additional cost.

Damaged or Defective Products

If your product arrives damaged or defective, we will replace it at no additional cost.

Please contact us promptly through our website’s contact page or by replying to your order confirmation email. Include:

• Your order number.

• Clear photographs of the damage or defect.

• Photographs of the shipping box and packaging, if available.

Keep the product and packaging until we provide instructions, as they may be needed for a shipping claim. Please do not return anything without contacting us first.

Changes After Production Begins

Once an approved design has entered production, we cannot change the artwork or cancel the order.

Your Consumer Rights

This policy does not limit any rights or remedies you have under applicable consumer protection laws.