Shipping Policy

All Duty Station Designs products are personalized and made to order. Please allow time for design, proof approval, production, and shipping.

Design and Proof Approval

We normally send your digital proof within 48–72 hours after receiving your order and complete personalization information.

Your order includes two complimentary revisions. We begin production only after you approve the proof. Revisions, missing information, or delayed approval will extend the timeline.

Production and Delivery

For our standard matte, canvas, and metal maps, please allow:

• Production: 2–3 business days after proof approval.

• Shipping: 5–6 business days after shipment.

Business days exclude weekends and holidays. These are estimates, not guaranteed delivery dates.

Products with different production or shipping requirements, including illuminated LED maps, will have their timelines stated on the product page.

Tracking

We will send tracking information when your order ships. Please allow time for the carrier to scan the package and update tracking.

Items produced by different partners may arrive in separate shipments.

Orders for a Specific Date

If you need your order for a retirement ceremony, presentation, or other event, please contact us before purchasing so we can review the timeline.

Expedited shipping may be available for metal prints for an additional charge, subject to confirmation. Overnight shipping is not available.

Shipping Addresses

Please verify your shipping address before placing your order. Address changes may not be possible once your approved design has been sent to production.

If an incorrect or incomplete address results in a returned package or requires a replacement shipment, additional charges may apply.

APO/FPO addresses: We can ship certain products to APO/FPO addresses. Please contact us before purchasing to confirm availability for your selected product and destination. Delivery may take longer than our standard shipping estimates.

Available shipping destinations and charges are displayed at checkout.

Delays

Carrier delays, severe weather, holidays, and other disruptions may affect delivery. Please contact us if tracking appears stalled or your package has not arrived within the estimated timeframe.

If we cannot ship within the applicable promised timeframe, we will notify you and provide the delay, cancellation, or refund options required by law.

Damaged Packages

If your product arrives damaged, we will replace it at no additional cost.

Contact us promptly with your order number and clear photos of the damaged product, shipping box, and packaging. Keep the product and packaging until we provide instructions.

Contact

For shipping questions, please use our website’s contact page or reply to your order confirmation email.